BVR Automotive Complaints Procedure

For an informal complaint made in person or over the phone we will investigate quickly and try to provide a quick and satisfactory solution.

If we have been unable to provide a satisfactory resolution or for a more serious complaint we request that a formal complaint is made via email to [email protected].

Within the email please include all information including the vehicle registration number, invoice number, reason for the complaint and any supporting evidence.

Once a formal complaint has been made we will investigate fully and make contact via email to work towards a satisfactory resolution.

If after investigation a mutually agreeable resolution has not been possible we will advise you to make contact with The Motor Ombudsman who will investigate fully before providing a resolution to the complaint.